Adobe captivate 9 not responding free

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Adobe captivate 9 not responding free.Troubleshooting issues with Adobe Captivate Prime desktop app

This document contains basic troubleshooting tips to solve some of the typical problems that encounter while installing and using Adobe Captivate Prime desktop application. In Social Learning, click New Post to create a post. If you do not have a board, create a board first. You are redirected to Adobe Captivate Prime desktop application page from where you can download Adobe Captivate Prime desktop application for your desktop. You require a valid Adobe Captivate Prime account that has Social Learning enabled by your administrator.

Your administrator might have also disabled downloads through the web browser. Contact your Adobe Captivate Prime administrator for more information on downloading the Adobe Captivate Prime desktop app. Make sure that your system meets the minimum system requirements. Clean up any previous installation of Adobe Captivate Prime desktop application.

For more information, see How to clean previous installations for more information. For errors during installation process, see How to find application logs.

Contact your Adobe Captivate Prime desktop application administrator for more help. In Social Learning, click New Post if you do not have a board, then create a board. You are redirected to a page from where you can launch Adobe Captivate Prime desktop application. Make sure that you are connected to the Internet and your firewall settings do not block Adobe Captivate Prime desktop application.

If you are still unable to log in, quit and relaunch the Adobe Captivate Prime desktop application, and then retry. Some devices do not function properly without dedicated drivers. Reset application preferences, and then relaunch Adobe Captivate Prime desktop application and retry.

For more information, see How to reset application preferences. For more info, see How to reset application preferences. For errors while publishing, enable advanced logging. For more information, see How to enable advanced logging , restart Adobe Captivate Prime desktop application, redo the above steps that cause the error. Send the latest application logs to your Adobe Captivate Prime administrator for Help.

For more information, see How to find application logs. You can only see projects created with your Adobe Captivate Prime account, on the same computer on which they were created. For Help, see How to reset application preferences. For errors while opening projects, enable advanced logging.

For more information, see How to enable advanced logging. Restart Adobe Captivate Prime desktop application and redo the steps that cause the error. Sort the folders by the Date Modified and open the most recent folder. This folder contains the latest application logs. Take a backup of file preferences. You or your Adobe Captivate Prime administrator might have changed the default projects folder location. Contact your administrator for more help to locate and clean up projects.

Contact your administrator for more Help to locate and clean up projects. Find the folder named Adobe Captivate Prime and find the previous installation.

Delete the registry entry. You can find the key by pressing the F3 key. Legal Notices Online Privacy Policy. User Guide Cancel. I am unable to do the following. Check your Internet connection and firewall settings. Make sure that Adobe Captivate Prime desktop application is downloaded and installed. For more Help, contact your Adobe Captivate Prime administrator. How to reset application preferences?

Delete the files named preferences. Mac OS X. Open Finder. How to find application logs? How to enable advanced logging? Click System Preferences icon in Dock. How to clean up Adobe Captivate Prime for desktop updates cache? Delete the folder named updates. How to clean up Adobe Captivate Prime for desktop temp folder? How to locate Adobe Captivate Prime for desktop projects?

How to clean up previous installations of Adobe Captivate Prime desktop app? Sign in to your account. Sign in. Quick links View all your plans Manage your plans.