Troubleshooting VPN – Knowledgebase / Network and Connectivity / VPN – OIT Service Center

My Support. About Component Installer. The Component Installer service enables you to install and upgrade client-side Access Policy Manager APM components on Windows-based clients for all kinds of user accounts, regardless of the rights under which the user is working. This component is especially useful for installing and upgrading client-side components when the user has insufficient rights to install or upgrade the components directly. After you install the Component Installer, it automatically installs and upgrades client-side APM components.

It can also update itself. The Component Installer requires that installation or upgrade packages be signed using the F5 Networks certificate or another trusted certificate. By default, F5 Networks signs all components using the F5 Networks certificate. Downloading and installing the Component Installer.

You can pre-install client components for your users who do not have administrative privileges on Windows-based systems. On the Main screen, click the F5 logo to display the Welcome page. Scroll to the Downloads area. The MSI installer downloads to your local folder. On Windows-based clients, install the Component Installer with elevated privileges so that it can install, upgrade, and run APM components that require elevated privileges.

For information about configuring the MSI installer to run with elevated privileges, see the documentation for your operating system. Overview: Configuring and installing Edge Client for Windows. Users of BIG-IP Edge Client for Windows can connect securely and automatically to your network while roaming using the automatic reconnect, password caching, and location awareness features of Edge Client.

You can also enforce Always Connected mode, and configure the list of trusted sites to which to allow access. You can customize the client package and you must download it and make it available to users as hosted content on the BIG-IP system or through another delivery mechanism.

Users must install the package, or Component Installer, if available on the client, can install it for them. About Machine Cert Auth and user privilege. A Machine Cert Auth check requires administrative privilege. The Windows client package associated with a connectivity profile can be configured to include a Machine Certificate Checker Service component. The service can check the machine certificate on a client endpoint even when the user does not have admin privilege.

The option to include this component in the package is disabled by default. About Edge Client location awareness. Using location awareness, the client connects automatically only when it is not on a specified network.

The administrator specifies the networks that are considered in-network, by adding DNS suffixes to the connectivity profile. With a location-aware client enabled, a user with a corporate laptop can go from a corporate office, with a secured wireless or wired network connection, to an offsite location with a public wireless network connection, and maintain a seamless connection to allowed corporate resources.

Network location-awareness can be triggered to run because of various reasons, such as IP changes and network interfaces starting up or shutting down. In reconnect mode, Edge Client might briefly establish a VPN tunnel before the network location-awareness feature can disconnect it.

During a network switch, such as changing Wifi connections, Edge Client with network location-awareness must detect whether the new connection is local or remote. During this detection timeframe, there is a brief amount of time that Edge Client does not block certain external websites and can be reachable during the network switch.

About Edge Client automatic reconnection. This feature attempts to automatically reconnect the client system to corporate network resources whenever the client connection drops or ends prematurely.

About Always Connected mode. This feature allows you to specify that the client is always connected to the VPN, and allows you to configure the behavior when the client is not connected.

You can specify whether the client is connected automatically after Windows logon, and configure exclusion addresses. Configuring a connectivity profile for Edge Client for Windows. On the Main tab, click Access. A list of connectivity profiles displays. Select the connectivity profile that you want to update and click Edit Profile. Edge Client settings for Mac and Windows-based systems display in the right pane. Set Edge Client action settings:.

Retain the default selected or clear the Save Servers Upon Exit. Edge Client always lists the servers that are defined in the connectivity profile, and sorts them by most recent access, whether this option is selected or not. This is cleared by default. To enable the client to try to use the credentials that they typed for Windows logon in an APM session also, select the Reuse Windows Logon Credentials.

To enable the client to launch an administrator-defined script on session termination, select the Run session log off script. The Run session log off script. To enable the client to display a warning before launching the pre-defined script on session termination, select Show warning to user before launching script.

This is selected by default. To support automatic reconnection without the need to provide credentials again, allow password caching.

Select the Allow Password Caching. This check box is cleared by default. The remaining settings on the screen become available. To require device authentication to unlock the saved password, select Require Device Authentication. This option links the option to use a saved password to a device authentication method. Supported device authentication methods include PIN, passphrase, and biometric fingerprint authentication on iOS and Android.

Android devices also support pattern unlocking. From the Save Password Method. If you select disk. If you select memory. If the Password Cache Expiration minutes. To enable automatic download and update of client packages, from the Component Update. If you select yes. Specify DNS suffixes that are considered to be in the local network. Providing a list of DNS suffixes for the download package enables Edge Client to support the autoconnect option.

With Auto-Connect. Location DNS list information is displayed in the right pane. Click Add. An update row becomes available. Type a name and click Update. Type a DNS suffix that conforms to the rules specified for the local network. The new row displays at the top of the table.

Click OK. The popup screen closes, and the Connectivity Profile List displays. Update the connectivity profile in your Network Access configuration to configure Always Connected mode. Customizing a downloadable client package for Windows. Select a connectivity profile. Click the Customize Package. Make sure that only the components that you want to include in the package are selected. To include the software service that allows the client to store encrypted Windows logon credentials and use those credentials to log on to APM, select the User Logon Credentials Access Service.

For clients to use the service, you must also select the Reuse Windows Logon Credentials. To include a service that can check the machine certificate on a client endpoint even when the user does not have admin privilege, select the Machine Certificate Checker Service.

Without this service, a user running without admin privilege cannot pass the Machine Cert Auth endpoint security check. Specify the traffic flow for this feature when the VPN is disconnected. Select Allow. Select Block.

Virtual servers added to the Trusted sites list with this option remain on the trusted sites list indefinitely. To automatically start the Edge Client after the user logs on to Windows, retain selection of the Auto launch after Windows Logon.

To add sites to the Exclusions list to be excluded from the traffic flow options action, click Add. Configured exclusion list. When the port is not specified, then full access is granted to a remote host. To customize Dialup Settings if selected on the Available Components screen , from the left pane select Dialup Settings.

With Dialup Settings. Users must always type a user name and password to log on to Windows. Subsequently, clients authenticate to APM. If you want the access policy to run and display a screen where the user must click Logon.

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If needed, configure further actions on the successful and fallback rule branches of this access policy item, and save the changes. At the top of the screen, click the Apply Access Policy. Click the Close. To apply this access policy to network traffic, add the access profile to a virtual server. To ensure that logging is configured to meet your requirements, verify the log settings for the access profile. Configuring a username and password for the machine tunnel. This task requires that the f5MachineTunnelInfo.

Configure a username and password for the machine tunnel connection. This is recommended only for testing purposes. You must run f5MachineTunnelInfo. Defining the VPN server for the machine tunnel. This task requires that f5MachineTunnelInfo. This task requires admin access and the ability to edit the Windows Registry. Start the registry editor Start. In the right pane, right-click and select New. In the Name. Right-click the value and select Modify.

The Edit String dialog opens. Exit the Registry Editor. Configuring client certificates for machine tunnel authentication. This task requires that the f5MachineTunnelService is installed on the client system on which you are configuring certificates.

Configure a client certificate for the f5 Machine Tunnel Service. On a Windows client or administrative system, click Start. Click File. Under Snap-in. Do one of the following. To manage certificates for services on your local computer, click Local computer. To manage certificates for a remote computer, click Another computer. Click the service for which you are managing certificates. Click Finish. Certificates – Service f5MachineTunnelService on. Computer Name.

Generating a troubleshooting report from Edge Client for Windows. A troubleshooting report provides numerous details about the client and its functioning, such as log files and their contents, components and versions, and so on. On a client with a Start.

Click the View Details. The Details popup screen displays. Click the Diagnostics Report. A Save As popup screen opens. Select a location, specify a file name, and click Save. A Collecting data popup screen remains open until the report completes. Navigate to the location with the downloaded file, extract the files to a folder, and click the HTML file in the folder. The F5 Report displays in a browser screen. Navigate to the location with the downloaded file, unzip it to a folder, and click the HTML file in the folder.

The report displays. Overview: Installing and using the client troubleshooting utility. Users can access the utility to check the availability and version information for Windows client components, and run Network Access diagnostic tests.

To run Network Access diagnostics and troubleshooting reports on clients that have only the browser-based Network Access client component, you can download and install the client troubleshooting utility. Task summary. Downloading the client troubleshooting utility. To run the client troubleshooting utility from the command line on a Windows-based system, you must first download the utility from the BIG-IP system.

The file f5wininfo. Viewing client components in the client troubleshooting utility. You can use the client troubleshooting utility to view client components on Windows-based systems.

Double-click f5wininfo. Use the navigation panel on the left to explore the component categories. Generating a client troubleshooting report. You can generate a client troubleshooting report on Windows-based systems and include several types of data, a Network Access diagnostic test and so on, in the report. The Report screen opens. Under Type. Under Format. To generate a compressed report, select the compressed. To view the report without saving the report, click View.

While the report runs, a Collecting Data popup screen opens and a System Information popup screen opens if the system information report type runs; the popup screens close. If you selected html. Running a Network Access diagnostic test. You can use the client troubleshooting utility to run a Network Access diagnostic test on Windows-based systems.

Click Tools. The Network Access Diagnostic popup screen opens. Overview: Reusing Windows logon credentials for Edge Client. A client must be joined to a domain to reuse Windows logon credentials.

This will not work if the client is standalone, and not joined to a domain. Configuring a connectivity profile to reuse Windows logon credentials.

Select the Reuse Windows Logon Credentials. Customizing the Edge Client package for Windows logon credentials reuse. For users to reuse their Windows credentials to start a Network Access session, the Edge Client package must contain the user logon credentials access service. Select the connectivity profile for which you want to customize the client package. This software service allows the client to store encrypted Windows logon credentials and use those credentials to log on to Access Policy Manager.

You must make the downloaded package available to your users, as hosted content or through some other delivery mechanism. Users must install the package or, Component Installer, if present on user systems, can install it for them. Configuring an access policy for Windows logon credentials reuse. For users to reuse Windows credentials to start a Network Access session, you must ensure that the access policy includes a Logon Page action that has not been customized.

In the Per-Session Policy column, click the Edit. The visual policy editor opens the access policy in a separate screen. Make any adjustments needed to the access policy to ensure that it includes a Logon Page action that has not been customized. Other logon page actions do not support the reuse Windows logon credentials option. The Logon Page action must contain only the default fields and the JavaScript cannot be removed or otherwise changed as can be done through Access Policy Manager Customization.

If necessary, you can delete a Logon Page action and add it to the policy again to ensure that it is not customized.

Click Finished. The popup screen closes. Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices. This product needs to be installed on your internal hard drive. Seizure warnings Photosensitive seizure warning. Report this product Report this app to Microsoft Thanks for reporting your concern. Our team will review it and, if necessary, take action.

Sign in to report this app to Microsoft. Report this app to Microsoft. Report this app to Microsoft Potential violation Offensive content Child exploitation Malware or virus Privacy concerns Misleading app Poor performance.

How you found the violation and any other useful info. Submit Cancel. System Requirements Minimum Your device must meet all minimum requirements to open this product OS Windows 10 version Recommended Your device should meet these requirements for the best experience OS Windows 10 version Open in new tab.

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